Questions about Sales AI Voice Agent

An AI calling agent, sometimes called an AI telecaller, is software that talks to people on the phone the way a trained telecaller would. It answers incoming calls, calls a list of leads, answers questions from your business information and notes what each person wants. Sales AI Voice Agent is one, made by Mexilet.

It is an AI phone agent for your business. You give it your brochures, price lists and FAQs; it answers calls on your business number, calls the leads you upload, and saves each caller’s details and needs as a lead for your sales team. It is made by Mexilet Technologies.

From what you give it in the dashboard: PDFs such as brochures and price lists, a product list, and questions with their answers. It answers from that information. When something is not in it, the agent says it does not know and takes the question down for your team.

It replies in the language the caller uses. In the dashboard you list the languages your customers speak, such as English, Hindi, Arabic, Malayalam or Tamil. Test each one in the browser before you go live.

In India, the Incoming calls plan is ₹3,000 a month and the Incoming + outgoing calls plan is ₹9,000 a month. Calls cost 50 paise per 30 seconds on either plan. All prices include GST and are paid from your prepaid wallet. The AI runs on your own Google AI Studio key, so Google bills that usage to you directly.

Yes. Upload a CSV or Excel file of names and phone numbers, choose the calling hours and a daily limit, and press Start. The agent calls each person, answers their questions and saves the interested ones as leads. Only upload people who agreed to hear from you; anyone who says no is never called again.

Yes. Add a transfer number to the agent. When a caller asks for a person, the agent tells them it is connecting them and transfers the call to that number.

Not directly. It takes the request, such as a site visit, a demo or a consultation, along with the time the caller prefers, and saves it as a lead. Your team then confirms the slot with the caller.

It is told not to guess. It tells the caller someone from your team will call back, and takes down their name, number and question as a lead.

No. The Mexilet team helps you prepare it: we go through your documents and common questions with you, help write the agent’s instructions, test it with you and set up your phone line. After it goes live, you can ask us for improvements at any time by phone, WhatsApp or email.

Call only people who agreed to hear from your business, and follow the telemarketing rules of the country you call, such as TRAI rules in India or the Do Not Call Register in the UAE. The dashboard asks you to confirm consent before each campaign, keeps to your calling hours and stops calling anyone who says no. Our team tells you what applies to your phone line.

Businesses in many countries can use it. Whether we can get a local phone number, and the calling rate, depends on the country. Your dashboard lists the countries enabled for your account; ask us about any other.

Yes. Talk to it in your browser for free as often as you like. Once you have a phone line, the dashboard can also have the agent call one number, such as your own mobile. Nothing reaches your customers until you switch the agent live.

Your API key is stored encrypted and used only to run your own agent’s calls. It is never shown again after you save it. Your documents are used to answer your callers.

Your agent stops taking and making phone calls until you top up. The dashboard warns you before that, at a level you choose. If your monthly plan could not renew, it renews by itself as soon as there is enough credit. Browser tests keep working.