An AI voice agent for hotels and resorts
Guests call to ask about rooms, check-in times, the pool, the restaurant and the wedding hall, often when your desk is busy. Your agent answers from your own fact sheet and takes room and event requests for your reservations team to confirm.
AnnaGood evening, Lakeview Resort. This is Anna. How can I help?
Read the transcript
- Anna: Good evening, Lakeview Resort. This is Anna. How can I help?
- Fatima: Do you have a hall for a wedding reception, about 300 people?
- Anna: Yes. Our Lakeside Hall seats up to 400 and has its own parking. Which date are you looking at?
- Fatima: The 14th of February. My name is Fatima.
- Anna: Thank you, Fatima. I’ve noted 300 guests on the 14th of February. Our events team will call you tomorrow. (lead saved)
What your agent does for hotels & resorts
- Answers questions about rooms, facilities, check-in and check-out, and policies.
- Takes room booking requests with dates, guests and room type.
- Takes banquet, wedding and corporate event enquiries with the date and headcount.
- Gives directions and airport or railway station distances.
- Answers calls at night and on busy weekends.
- Connects the caller to reception when they need a person.
What callers ask
Typical questions, answered from the information you give the agent.
- What time is check-in?
- Are pets allowed?
- Is breakfast included?
- How many guests can the hall hold?
- How far is the airport?
- Do you have a pool?
What to give your agent
- Room types and facilities
- Hotel policies and check-in rules
- Banquet and event hall details
- Location and travel directions
Where it stops
It does not confirm a room or quote a rate that is not in your documents. Your reservations team confirms every booking.
Our team sets it up with you
You are not left alone with a dashboard. The Mexilet team helps you prepare your agent, and keeps improving it with you after it goes live.
How hotels & resorts businesses use it
- Answer incoming sales callsEvery call on your business number is answered from your own information.
- After-hours answeringNights, weekends and holidays: every caller gets an answer and a call back.
- Visit & appointment requestsTakes site visit, test drive, demo and appointment requests with the preferred time.
Questions from hotels & resorts businesses
Something else? Call or WhatsApp +91 70258 92205.
Can the agent take room bookings?
It takes the booking request with dates, guests and room type and saves it as a lead. Your reservations team checks availability and confirms.
Can it handle wedding and event enquiries?
Yes. It answers from your hall details, then notes the date, headcount and type of event for your events team.
Can it answer in the guest’s language?
Yes. It replies in the language the caller speaks. List your guests’ languages in the dashboard and test each one.
Other industries
- Real estateAnswers property enquiries and takes site-visit requests from every ad and portal call.
- Education & coachingAnswers course, batch and admission questions, and calls back every enquiry form.
- Clinics & healthcareAnswers questions about doctors, timings and services, and takes appointment requests.
- Car & bike dealersAnswers model, variant and offer questions, and takes test-drive and service requests.
- Travel & toursAnswers package and itinerary questions and calls back every holiday enquiry.
- Interiors & home servicesAnswers service questions and takes site-survey requests for interiors, solar and repairs.
Hear your agent before your customers do.
Create an account, connect your Google AI Studio key and talk to your agent in the browser. Our team helps you with the rest.